HelloChat

Terms of Service

Last updated: 3 November 2026

These terms are an agreement between you (the business using HelloChat) and Maple Service Solution Limited, 38 (3rd Floor), Shah Makhdum Avenue, Sector 13, Uttara, Dhaka-1230, Bangladesh ("we"). By creating an account you accept them.

1. The service

HelloChat connects to your Facebook Page and uses AI to answer your customers in Messenger and in post comments, take orders and record enquiries, and hand conversations to your team. Features and prices are described in the dashboard and may change; we will tell you before a price change affects you.

2. Your account

  • You must give accurate details, keep your password safe, and are responsible for what happens in your workspace, including your team's actions.
  • You must have the right to connect each Facebook Page you connect, and you are responsible for the information you give the AI (products, prices, policies).

3. Acceptable use

You agree not to use HelloChat to:

  • break the law, or Meta's Terms, Platform Terms, Commerce Policies or Messenger policies (including its messaging-window rules);
  • send spam, mislead customers, or sell prohibited, counterfeit or unsafe goods;
  • attack, overload or try to get around the limits or security of the service, or access other businesses' data.

We may suspend a workspace that breaks these rules or puts customers or the service at risk, and will explain why where we can.

4. AI replies

Replies are generated automatically and can be wrong. The AI is instructed to use only the information you provide and to hand over to your team when unsure, but you are responsible for reviewing conversations, orders and promises made to your customers, and for keeping your business information correct. You can pause the AI or take over any conversation at any time.

5. Credit and payment

  • HelloChat is prepaid. Usage (for example each AI-handled customer conversation) is deducted from your credit at the price shown in the dashboard.
  • Top-ups are added after we confirm your payment. Free trial credit has no cash value.
  • When credit runs out, the AI stops answering new conversations and they go to your team until you top up.
  • Credit is not refundable, except where the law requires or where we agree in writing.

6. Your data

You own your business data and your customers' conversations. We use them only to provide the service, as described in the Privacy Policy. You must tell your customers that you use an automated assistant where the law or Meta's policies require it.

7. Availability and changes

We work to keep HelloChat available but do not guarantee it will be uninterrupted. It depends on services we don't control (such as Facebook and Google), whose changes can affect features.

8. Liability

To the extent the law allows, HelloChat is provided "as is", and our total liability for any claim is limited to the amount you paid us in the three months before it arose. We are not liable for lost profits or for indirect losses.

9. Ending

You can stop using HelloChat at any time and ask us to delete your workspace. We may end the service for a workspace with notice, or immediately for a serious breach of these terms.

10. Law

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction.

Contact

Maple Service Solution Limited, 38 (3rd Floor), Shah Makhdum Avenue, Sector 13, Uttara, Dhaka-1230, Bangladesh. Email: info@mapleitfirm.com.